Founded in the golden age of American industry in 1957, CHC has steadily positioned itself as a forerunner in the hydronic and HVAC solutions sector. With over six decades of persistent innovation and customer-focused evolution, CHC proudly stands as an emblem of industry excellence and reliability.

Our Legacy:

At CHC, we delve deeply into the intricate world of hydronics and HVAC equipment, steering innovation with every component we sell. We began as a small start-up with big ambitions, and through undeterred dedication, we emerged as industry leaders. Our long-standing presence in the market is not merely a testament to our robust products and services but also to the enduring relationships we have forged over the years with our clients, suppliers, and employees.

100% ESOP - A Testament to Our Commitment:

Our most defining moment came when we embraced an Employee Stock Ownership Plan (ESOP), making us a 100% employee-owned company. This transformative move exemplifies our unwavering belief in our workforce's potential and dedication. Ownership at CHC isn't just a title; it's the embodiment of true family values and teamwork. Each employee-owner remains a vital piece of our company's expansive mosaic, ensuring that every decision and effort translates into our collective success.

Family Values - Our Ethos:

CHC operates like a tightly-knit family, where each member's contribution is valued and nurtured. Our family values include trust, respect, and an inclusive approach to innovation and business growth. We believe that our strength lies in not just our advanced technologies or our industry prowess but also in the way we treat our people. At CHC, you're not a number – you're a cherished member of an ever-growing family.

Join Our CHC Family:

In a world that places immense value on individual progression, CHC invites you to be part of something more meaningful – a community where you can thrive both professionally and personally. As we continue to carve out new milestones and shatter benchmarks, we extend a warm invitation to professionals who yearn for a workplace that feels like home.

Our Vision:

We envision a future where every building breathes efficiently because of our hydronic and HVAC solutions and where our ESOP family of employee-owners continues to flourish. Driven by a shared purpose and a set of common values, we look forward to welcoming new members into our fold who resonate with our ethos of integrity, excellence, and familial comfort.

Embrace a career with CHC – where doors aren't just an entryway to the office but a gateway to a lifetime of opportunities and a workplace that reverberates with the warmth of family. Your journey with CHC isn't just about work – it’s about building a legacy, being a part of history, and above all, finding a place where you belong.

Join us at CHC, and let’s pave the path to a future brimming with possibilities, together.

ASSOCIATE SERVICE ADVISOR - Vancouver, Washington

Job Summary

The Associate Service Advisor is responsible for coordinating and/or dispatching jobs for the service technicians and outsourced Contract Service Companies (CSC’s), billing, answering phones, responding to customer issues, parts ordering, parts returns for warranty reimbursement, and parts tracking.

Salary Range: $23.00 - 28.00/ hour DOE

THIS POSITION REQUIRES FULL-TIME IN-OFFICE ATTENDDANCE.

Essential Functions

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization*.

• Process incoming Requests for Service for start-up, warranty, and training jobs.
• Read and interpret supplied documents when scheduling start-ups of equipment supplied by CHC.
• Troubleshoot service requests.
• Obtain information from customers and CHC employees to help schedule service technicians.
• Schedule work in technician calendars and issue service tickets.
• Maintain current and historical files on specific service jobs.
• Effectively share information through various means of communication.
• Inform sales staff and customers of any delays or changes in service dates.
• Order parts for completion of service work.
• Consult with the service manager if a request requires “special measures.”
• Processes Return Material Authorizations.
• Ensure that service technicians properly tag and identify equipment parts for warranty replacement and return.
• Ensure that return requisitions are made with appropriate suppliers or factories.
• Maintain separate records on service labor to perform warranty work on equipment that the manufacturer deems recoverable.
• Assist with accounting for returned parts that have been replaced for warranty repair.
• Review Invoices from CSCs including lab results and work done.
• Work with the service manager to review and manage time off from all service technicians to ensure that adequate coverage will be maintained throughout the year.
• Provide phone coverage for the Service Desk.
• Video meetings are required with other offices - utilizing web cam.

Competencies

• Detail-oriented
• Multitasking
• Time Management
• Data Entry
• Communication
• Analytical

No supervisory responsibilityes are required. No travel is required for this position.

Required Experience and Education

• High School diploma required (though a college degree is preferred)
• Minimum 5 years of experience with business operations, administration, or related field.
• Mechanical Aptitude to learn hydronic systems and components.
• Experience with Financial or similar ERP

EEO Statement

“CHC’s policy is to provide equal employment opportunity to all applicants and employees. CHC does not discriminate on the basis of pregnancy, childbirth or related medical conditions, race, religious, creed, color, gender, national origin or ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, or any other basis protected by federal, state, or local law, ordinance, or regulation. This EEO policy applies throughout our operations including recruitment, hiring, terminations, training, promotion, transfers, compensation and benefits. The Human Resources Department should be contacted immediately if an individual believes that he/she has experienced discrimination. CHC will not retaliate or allow retaliation against anyone who files a complaint or assists in the investigation of an administrative charge alleging discrimination.” Note: You may request a copy of your job description from your manager or the Human Resources Department.